Frequently Asked Questions

Everything you need to know about your next mystery jersey.

What kind of shirts can I expect in my Mystery Box?

Each box contains a 100% authentic, brand-new football shirt from any professional league or national team worldwide. We source current and past season kits from official brands like Nike, Adidas, Puma, and more.

Can I request to avoid certain teams or leagues?

Absolutely. We understand rivalries are serious. During the checkout process, you can use the 'Teams to Avoid' text box to list any clubs or leagues you do not want to receive.

How long does shipping take?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

Are the shirts authentic or replicas?

We guarantee that every shirt sent is a 100% genuine, licensed product. We do not sell fakes, 'AAA' replicas, or counterfeit merchandise of any kind.

What is your return policy if the shirt doesn't fit?

We accept returns for size exchanges within 14 days of delivery, provided the tags are still attached and the shirt is in its original condition. Please note that return shipping costs are the responsibility of the customer.

How do I know which size to order?

We recommend ordering your usual size. If you prefer a looser fit, we suggest sizing up, as some modern athletic kits (especially European brands) can have a slimmer 'player-fit' cut.